Tips to optimize your VoIP call performance

Many business owners who opt for a traditional phone line over VoIP make some pretty big assumptions. Some assume they’ll continuously drop calls while speaking on the phone with their biggest client. Others assume employees will resort to calling prospects on their personal cell phones because they’re baffled by the user interface of your VoIP system. Regardless, if you take the proper steps you’ll never be faced with either of these scenarios and can optimize your VoIP network in the process. Here’s what to do.

Use the same network for voice and data

A popular reason many businesses choose VoIP is to cut costs, which is exactly why you should run voice and data on the same network. Running them separately will significantly increase set up and running costs. And doing so will add an extra layer of complexity to your business that is completely unneeded. Regardless, choosing to combine your voice and data does take a bit of thought to ensure you don’t bump into unnecessary issues. So ask your provider the following questions before getting started:

  1. Will you be able to scale the service as needed?
  2. How much bandwidth will you need to cover both data and voice? Does your business have enough?
  3. Can you make modifications to the network?

Prioritize voice communication

VoIP saves you money. But you don’t want to do so at the cost of the integrity of your business. If you have unreliable voice communications with clients and colleagues, this can tarnish your reputation. This is why voice needs to take priority on your network over applications and other Internet activity if a bottleneck occurs. You can do this by setting the QoS (Quality of Service) on your router to prioritize voice and VoIP traffic. This can help provide clear voice communications without lag or interruption.

Provide comprehensive staff training

As with most technologies, VoIP has a learning curve. While many business owners are happy to give a few quick tips to their employees along with a brief manual, the training often stops there. However, what if your employees encounter problems with the technology while they’re on the phone with a customer? With proper training you can avoid such scenarios. What’s more, your training also gives you an opportunity to share some of the more advanced features VoIP has to offer such as in-call coaching, hot desking, and call screening.

To ensure your staff can maximize their VoIP experience, your training should include the basics of how the software, hardware and data flow operates. You should also include the procedures to take when encountering a problem with the technology and how your voice and data staff can work together for optimum VoIP performance. Once you’ve done that, don’t forget to test your employees on what they’ve learned and answer any and all questions they may have.

VoIP presents a unique opportunity for your business to gain a more advanced telephony solution while cutting costs. Call quality does not have to take a hit. If you’d like to learn more about how VoIP can improve your business, call us now.

Published with permission from TechAdvisory.org. Source.

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