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What is an SLA?

So you’re looking to work with an IT provider and you keep seeing the term SLA banded about. But what is an SLA? The acronym means Service Level Agreement but just to confuse you, SLA can be used to describe two different aspects regarding contracts. It is often used...

What IT Support is best for our business?

Over the years we have seen many business with different needs. A common question we’re asked is what type of IT support is best for our business? In this blog post we address the top three options, and offer some insight into what you as a business owner should...